Improva ('we','our' or 'us') are a community management consultants. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. That's why we have put a policy in place to protect your personal information. Please read on for more details about our privacy practices.

At times we may request that you voluntarily supply us with personal information. Generally this information is requested when you register for an online service, when you provide information in connection with an online transaction or when you contact us in relation to the site or our services.

We may gather information about you when you register with us we ask for information such as your name, email address, and contact details. We keep a record of this information. This is necessary for us to recognize you as a registered user. We may keep a record of your preferences so that we can tailor our offers and services to you. Once you have registered, you may join our discussion forums and we may hold information about you from your use of such discussion forums. You will be asked to agree to our Website Terms and Conditions. When you enter a competition, register for a client event  or other promotional event, we may ask for your name, address, telephone number and email address so we can administer the event.

If you purchase something from our site such as a research report, we will need your name, address, telephone number and email so that we can process your order. We will also need your payment details which we will ensure are kept securely. If you choose to give us personal information via the site that we or our business partners may need - to correspond with you for example, we will let you know how we will use such information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes.

We will use your personal details and information we obtain from other sources  to provide you with information about our services, for administration and customer services, for marketing, to analyze your purchasing preferences and to ensure that the content, services and advertising that we offer are tailored to your needs and interests. We may keep your information for a reasonable period for these purposes. We may need to share your information with our service providers and agents for these purposes. We may disclose personal data in order to comply with a legal or regulatory obligation. We intend to continue improving the content and function of our website. For this reason, we may monitor customer traffic patterns and site usage to help us improve the design and layout of our site and provide content of interest to you.

We may use information obtained about you from cookies, files which are sent by us to your computer or other access device, which we may access when you open an email from us or visit our site in the future. We are able to do this by including web beacons (also know as clear GIFs or web bugs) in our emails.

We use cookies and web beacons so that we can identify our users and personalize the site and our services whenever possible and to track the success of our marketing campaigns. The device store small pieces of information about visitors which means that on future visits to our site, we can identify past visitors and welcome them back and that if you open an email from us we can see which pages of our site you visit.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have the file [X.@improvasolutions.com.txt,Y.improvasolutions.txt]. If you want to stop cookies being stored on your computer in the future, please refer to your browser manufacturer's instructions by clicking "Help" in your browser menu. Further information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Our web beacons do not store additional information on your computer but, by communicating with our cookies on your computer, they can tell us when you have opened our email. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies. We will still know how many of our emails are opened and we will automatically receive your IP address, a unique identifier of your computer or other access device; but we will not identify you as an individual. With or without web beacons, your IP address may also be logged when you visit our site.

We may share your information within our international partnerships, group companies and affiliated organizations and with our business partners for marketing purposes or we may send you information about other organizations' goods and services. We or any business partners may contact you, directly or via our agents, by mail, telephone, fax, email, SMS or other electronic messaging service with offers of goods and services or information that may be of interest to you. By providing us with your fax number, telephone numbers or email address you consent to being contacted by these methods for these purposes. If you do not wish to receive marketing information either from us or our business partners please indicate this where requested on the registration or contact form or contact us using the details below.

By providing us with your personal information, you consent to our processing your personal data, including sensitive personal data, for the above purposes. You also consent to our transferring your information to countries or jurisdictions which do not provide the same level of data protection as the country in which you are based, for example the UK, if necessary for the above purposes. If we do make such transfer, we or they will, if appropriate, put a contract in place to ensure that your information is protected. If you provide us with information about another person for example if you use the email a Friend facility, you confirm that they have appointed you to act for them, to consent to the processing of their personal data including sensitive personal data and that you have informed them of our identity and the purposes (as set out above) for which their personal data will be processed. When we first contact them we may tell them where we got their information from.

We offer the use of a secure server when you place orders or access your account information. [SSL] (the secure server software) encrypts your information before it is sent to us. We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

We link to a wide variety of other sites and we display advertisements from third parties on our site. We are not responsible for the content or privacy policies of these sites and third party advertisers, not for the way in which information about their users is treated. In particular, unless expressly stated, we are noted agents for these sites or advertisers nor are we authorized to make representations on their behalf.

In order to bring you more personalized services, we may ask you to establish one or more passwords to gain access to certain services or sections in either our website or the website(s) of other suppliers whose products or services are available to you via a link from our website. As such, we may share the password information you provide us with those other authorized suppliers. You are solely responsible for the control and use of each password you create.

You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected. For quality control and training purposes, we may monitor or record your communications with us.

If your personal details change, if you change your mind about any of your marketing preferences or if you have any queries about how we use your information, please let us know by contacting our Mailing Exclusion Team at: unsubscribe@improvasolutions.com

Improva ('we','our' or 'us') are a community management consultants. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. That's why we have put a policy in place to protect your personal information. Please read on for more details about our privacy practices.

At times we may request that you voluntarily supply us with personal information. Generally this information is requested when you register for an online service, when you provide information in connection with an online transaction or when you contact us in relation to the site or our services.

We may gather information about you when you register with us we ask for information such as your name, email address, and contact details. We keep a record of this information. This is necessary for us to recognize you as a registered user. We may keep a record of your preferences so that we can tailor our offers and services to you. Once you have registered, you may join our discussion forums and we may hold information about you from your use of such discussion forums. You will be asked to agree to our Website Terms and Conditions. When you enter a competition, register for a client event  or other promotional event, we may ask for your name, address, telephone number and email address so we can administer the event.

If you purchase something from our site such as a research report, we will need your name, address, telephone number and email so that we can process your order. We will also need your payment details which we will ensure are kept securely. If you choose to give us personal information via the site that we or our business partners may need - to correspond with you for example, we will let you know how we will use such information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes.

We will use your personal details and information we obtain from other sources  to provide you with information about our services, for administration and customer services, for marketing, to analyze your purchasing preferences and to ensure that the content, services and advertising that we offer are tailored to your needs and interests. We may keep your information for a reasonable period for these purposes. We may need to share your information with our service providers and agents for these purposes. We may disclose personal data in order to comply with a legal or regulatory obligation. We intend to continue improving the content and function of our website. For this reason, we may monitor customer traffic patterns and site usage to help us improve the design and layout of our site and provide content of interest to you.

We may use information obtained about you from cookies, files which are sent by us to your computer or other access device, which we may access when you open an email from us or visit our site in the future. We are able to do this by including web beacons (also know as clear GIFs or web bugs) in our emails.

We use cookies and web beacons so that we can identify our users and personalize the site and our services whenever possible and to track the success of our marketing campaigns. The device store small pieces of information about visitors which means that on future visits to our site, we can identify past visitors and welcome them back and that if you open an email from us we can see which pages of our site you visit.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have the file [X.@improvasolutions.com.txt,Y.improvasolutions.txt]. If you want to stop cookies being stored on your computer in the future, please refer to your browser manufacturer's instructions by clicking "Help" in your browser menu. Further information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Our web beacons do not store additional information on your computer but, by communicating with our cookies on your computer, they can tell us when you have opened our email. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies. We will still know how many of our emails are opened and we will automatically receive your IP address, a unique identifier of your computer or other access device; but we will not identify you as an individual. With or without web beacons, your IP address may also be logged when you visit our site.

We may share your information within our international partnerships, group companies and affiliated organizations and with our business partners for marketing purposes or we may send you information about other organizations' goods and services. We or any business partners may contact you, directly or via our agents, by mail, telephone, fax, email, SMS or other electronic messaging service with offers of goods and services or information that may be of interest to you. By providing us with your fax number, telephone numbers or email address you consent to being contacted by these methods for these purposes. If you do not wish to receive marketing information either from us or our business partners please indicate this where requested on the registration or contact form or contact us using the details below.

By providing us with your personal information, you consent to our processing your personal data, including sensitive personal data, for the above purposes. You also consent to our transferring your information to countries or jurisdictions which do not provide the same level of data protection as the country in which you are based, for example the UK, if necessary for the above purposes. If we do make such transfer, we or they will, if appropriate, put a contract in place to ensure that your information is protected. If you provide us with information about another person for example if you use the email a Friend facility, you confirm that they have appointed you to act for them, to consent to the processing of their personal data including sensitive personal data and that you have informed them of our identity and the purposes (as set out above) for which their personal data will be processed. When we first contact them we may tell them where we got their information from.

We offer the use of a secure server when you place orders or access your account information. [SSL] (the secure server software) encrypts your information before it is sent to us. We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

We link to a wide variety of other sites and we display advertisements from third parties on our site. We are not responsible for the content or privacy policies of these sites and third party advertisers, not for the way in which information about their users is treated. In particular, unless expressly stated, we are noted agents for these sites or advertisers nor are we authorized to make representations on their behalf.

In order to bring you more personalized services, we may ask you to establish one or more passwords to gain access to certain services or sections in either our website or the website(s) of other suppliers whose products or services are available to you via a link from our website. As such, we may share the password information you provide us with those other authorized suppliers. You are solely responsible for the control and use of each password you create.

You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected. For quality control and training purposes, we may monitor or record your communications with us.

If your personal details change, if you change your mind about any of your marketing preferences or if you have any queries about how we use your information, please let us know by contacting our Mailing Exclusion Team at: unsubscribe@improvasolutions.com

Improva ('we','our' or 'us') are a community management consultants. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. That's why we have put a policy in place to protect your personal information. Please read on for more details about our privacy practices.

At times we may request that you voluntarily supply us with personal information. Generally this information is requested when you register for an online service, when you provide information in connection with an online transaction or when you contact us in relation to the site or our services.

We may gather information about you when you register with us we ask for information such as your name, email address, and contact details. We keep a record of this information. This is necessary for us to recognize you as a registered user. We may keep a record of your preferences so that we can tailor our offers and services to you. Once you have registered, you may join our discussion forums and we may hold information about you from your use of such discussion forums. You will be asked to agree to our Website Terms and Conditions. When you enter a competition, register for a client event  or other promotional event, we may ask for your name, address, telephone number and email address so we can administer the event.

If you purchase something from our site such as a research report, we will need your name, address, telephone number and email so that we can process your order. We will also need your payment details which we will ensure are kept securely. If you choose to give us personal information via the site that we or our business partners may need - to correspond with you for example, we will let you know how we will use such information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes.

We will use your personal details and information we obtain from other sources  to provide you with information about our services, for administration and customer services, for marketing, to analyze your purchasing preferences and to ensure that the content, services and advertising that we offer are tailored to your needs and interests. We may keep your information for a reasonable period for these purposes. We may need to share your information with our service providers and agents for these purposes. We may disclose personal data in order to comply with a legal or regulatory obligation. We intend to continue improving the content and function of our website. For this reason, we may monitor customer traffic patterns and site usage to help us improve the design and layout of our site and provide content of interest to you.

We may use information obtained about you from cookies, files which are sent by us to your computer or other access device, which we may access when you open an email from us or visit our site in the future. We are able to do this by including web beacons (also know as clear GIFs or web bugs) in our emails.

We use cookies and web beacons so that we can identify our users and personalize the site and our services whenever possible and to track the success of our marketing campaigns. The device store small pieces of information about visitors which means that on future visits to our site, we can identify past visitors and welcome them back and that if you open an email from us we can see which pages of our site you visit.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have the file [X.@improvasolutions.com.txt,Y.improvasolutions.txt]. If you want to stop cookies being stored on your computer in the future, please refer to your browser manufacturer's instructions by clicking "Help" in your browser menu. Further information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Our web beacons do not store additional information on your computer but, by communicating with our cookies on your computer, they can tell us when you have opened our email. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies. We will still know how many of our emails are opened and we will automatically receive your IP address, a unique identifier of your computer or other access device; but we will not identify you as an individual. With or without web beacons, your IP address may also be logged when you visit our site.

We may share your information within our international partnerships, group companies and affiliated organizations and with our business partners for marketing purposes or we may send you information about other organizations' goods and services. We or any business partners may contact you, directly or via our agents, by mail, telephone, fax, email, SMS or other electronic messaging service with offers of goods and services or information that may be of interest to you. By providing us with your fax number, telephone numbers or email address you consent to being contacted by these methods for these purposes. If you do not wish to receive marketing information either from us or our business partners please indicate this where requested on the registration or contact form or contact us using the details below.

By providing us with your personal information, you consent to our processing your personal data, including sensitive personal data, for the above purposes. You also consent to our transferring your information to countries or jurisdictions which do not provide the same level of data protection as the country in which you are based, for example the UK, if necessary for the above purposes. If we do make such transfer, we or they will, if appropriate, put a contract in place to ensure that your information is protected. If you provide us with information about another person for example if you use the email a Friend facility, you confirm that they have appointed you to act for them, to consent to the processing of their personal data including sensitive personal data and that you have informed them of our identity and the purposes (as set out above) for which their personal data will be processed. When we first contact them we may tell them where we got their information from.

We offer the use of a secure server when you place orders or access your account information. [SSL] (the secure server software) encrypts your information before it is sent to us. We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

We link to a wide variety of other sites and we display advertisements from third parties on our site. We are not responsible for the content or privacy policies of these sites and third party advertisers, not for the way in which information about their users is treated. In particular, unless expressly stated, we are noted agents for these sites or advertisers nor are we authorized to make representations on their behalf.

In order to bring you more personalized services, we may ask you to establish one or more passwords to gain access to certain services or sections in either our website or the website(s) of other suppliers whose products or services are available to you via a link from our website. As such, we may share the password information you provide us with those other authorized suppliers. You are solely responsible for the control and use of each password you create.

You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected. For quality control and training purposes, we may monitor or record your communications with us.

If your personal details change, if you change your mind about any of your marketing preferences or if you have any queries about how we use your information, please let us know by contacting our Mailing Exclusion Team at: unsubscribe@improvasolutions.com